We love what we do, care about our customers, and want to make their experience dealing with us enjoyable, professional and profitable.
Phil comes from a background in carpentry and he has a Business Administration Diploma with a major in Materials Management. Phil loves a good latte and he enjoys keeping fit, being outdoors and walking with his dog. Phil burns a Jotul F500 Oslo in his home.
As past owner of Embers in Perth, Ed has over 30 years experience selling, installing and servicing premium hearth products. Ed brings extensive knowledge and professionalism in troubleshooting gas and wood systems, proper installation practices, and handling difficult customer situations.
Technical Services Manager
Scott has been with Urban Hearth since 2012. He comes from a background in the industry, having worked as a WETT Certified installer for 10 years. Scott takes a double-double and loves to hunt, fish, and spend time outdoors with his wife and kids. He burns a Blaze King Chinook 30 in his home.
Kingsley has worked with Urban Hearth since 2011. He started as a full time co-op student working in the warehouse and has stayed with Urban Hearth since then. He has been interested in working in the family business from a young age. Kingsley takes his coffee black and enjoys spending his time with good friends. He burns a Stuv Compact 30 and a Jotul TL 50 in his home.
Kyle comes to Urban Hearth with a business and marketing diploma and Canadian professional sales. He isn’t new when it comes to account management and relationship building over 10 years of experience. Kyle loves anything music, whether it be listening or playing guitar and appreciates a good sound system! He enjoys grilling for his family and friends and loves boating on the Big Rideau. Kyle will never turn down a coffee with 2 creams and sugar, or a straight espresso shot!
Shipping & Receiving
Darlene has been with Urban Hearth since September 2018. She spent 20 years working in the finance industry, so her role in the accounting department here is a perfect fit. Darlene is a happily married mother of two amazing children. She loves spending time with family and friends, sports both as a participant and spectator, and takes her coffee with a healthy shot of cream.
Ashley has been with Urban Hearth since January 2016.
I have lived outside of Merrickville with my wife and daughter on our homestead since 2015. I worked for 15 years in Audio Post Production as a Re-Recording Mixer, keeping clients happy.
I like to be outside any time of year. Rambling around our property, constantly adding to the firewood pile, skiing, snowmobiling and snowshoeing in the winter and making maple syrup in our sugar shack in the spring. I like making pizza, baking bread and bbqing. I play bass guitar and like all kinds of music.
I’ve been around wood stoves since my family got a Vermont Castings Defiant when I was a kid in the late 70s. We have a Jotul F55 in our home.
After the completion of my Arts degree in Psychology from the University of Waterloo (many, many years ago) I entered the world of fireplaces to explore my passion for all things hearth! I have been in the industry for 10 years and am hoping to bring my excitement and "fire" to Urban hearth and its dealers. Toronto born and raised, I lived in the US for 14 years while raising 3 amazing daughters with my soul mate/partner of 24 years. New beginnings represent growth and change and I am eager to be a part of that with the awesome team at Urban Hearth.